These Terms of Service ("Terms") govern your use of the Lighthouse EverLucent Health website and your engagement with my telehealth services. By accessing the site or booking a visit, you agree to these Terms.
1. Who I are
Lighthouse EverLucent Health is an independent cash-pay telehealth practice owned and operated by Mallory Jones, MSN, APRN, FNP-C, CWHS. I do not accept or bill insurance. I are not a pharmacy and do not dispense medication; prescriptions are sent to a licensed pharmacy of the patient's choosing or to a partner pharmacy.
2. Not an emergency service
Telehealth is not appropriate for emergencies. If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department. Do not use my messaging or contact form for urgent issues.
3. Eligibility & licensure
You must be at least 18 years old and physically located in a state where Mallory Jones, MSN, APRN, FNP-C, CWHS is licensed at the time of your visit. Available states are listed on the Pricing page and may change. I may decline care for any patient when telehealth is not clinically appropriate.
4. Scope of services
Services include clinical evaluations, treatment plans, prescribing when clinically appropriate, and ongoing follow-up. I do not provide primary care for acute or emergent conditions, and I do not guarantee any particular outcome. Some medications (including controlled substances) require additional verification and may not be available via telehealth in every situation.
5. Fees & payment
Visit and membership fees are listed on the Pricing page and are charged at the time of booking or on a recurring monthly basis for memberships. Medication, lab, and imaging costs are billed separately by the pharmacy or lab. Memberships continue until cancelled. See my Refund Policy for details.
6. Patient responsibilities
- Provide accurate and complete health information.
- Confirm your physical location at the start of each visit.
- Follow your treatment plan and contact me with side effects or concerns.
- Request refills with at least 5 business days of medication on hand.
7. Telehealth consent & platforms
Booking a visit constitutes consent to receive care via telehealth. Video visits and your medical record are delivered through Optimantra (EMR and telehealth). Secure patient messaging is handled through Spruce Health. Email from the practice is sent through Paubox encrypted email. Each of these vendors operates under a signed HIPAA Business Associate Agreement. Telehealth has benefits and limitations, including reliance on technology and the inability to perform a physical exam. You may revoke consent at any time by notifying me in writing.
8. Privacy
Your use of the site is governed by my Privacy Policy. PHI collected during clinical care is governed by my Notice of Privacy Practices.
9. Intellectual property
All content on this site is owned by Lighthouse EverLucent Health and may not be copied or republished without permission.
10. Disclaimers & limitation of liability
The website is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Lighthouse EverLucent Health is not liable for indirect or consequential damages arising from your use of the website. Nothing in these Terms limits liability for negligence in the provision of clinical care, which is governed by applicable state law.
11. Governing law
These Terms are governed by the laws of the State of [Your State], without regard to conflict-of-law principles.
12. Changes
I may update these Terms from time to time. Continued use of the site or services after a change constitutes acceptance of the updated Terms.
13. Contact
Questions: hello@lighthouseeverlucenthealth.com.