I want you to feel confident in your care. This policy explains how cancellations and refunds work for visits, memberships, and medications.
Initial consultations
- Cancellation: Cancel or reschedule at least 24 hours before your appointment for a full refund.
- Late cancel / no-show: Cancellations within 24 hours or missed appointments are non-refundable.
- After the visit: Completed visits are non-refundable. If you feel something went wrong, please email me — I review concerns case by case.
Monthly memberships
- Memberships are billed monthly in advance and renew automatically until cancelled.
- Cancel anytime by emailing hello@lighthouseeverlucenthealth.com. Cancellation stops the next billing cycle.
- The current month is non-refundable once billed; you keep access through the end of that billing period.
Multi-month prepayments
If you prepay for multiple months (for example, a 3-month weight management block), you may cancel and request a pro-rated refund for unused, unstarted months. The current month is non-refundable.
Medications & labs
Medications and labs are billed directly by the pharmacy or laboratory and are governed by their own refund policies. By federal and state law, dispensed medication generally cannot be returned for a refund once it has left the pharmacy. I do not control or process pharmacy refunds.
How to request a refund
Email hello@lighthouseeverlucenthealth.com with the patient name, date of the charge, and a brief reason for the request. Approved refunds are returned to the original payment method within 5–10 business days.
Chargebacks
Please contact me before disputing a charge with your card issuer — most issues are resolved within one business day.