Privacy Policy
Lighthouse EverLucent Health
Effective Date: December 22, 2025
This policy applies to all information collected on or after the effective date.
Lighthouse EverLucent Health (“the Practice”) is a cash-based telemedicine medical practice committed to protecting the privacy and security of personal information and protected health information (“PHI”) in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
This Privacy Policy explains how information is collected, used, protected, and disclosed when you visit our website, submit information through contact forms, access the patient portal, or receive telemedicine services.
Scope of Services
All medical services are provided via telemedicine
All patients must complete an initial video visit to establish care
Patients must be physically located in the state in which they reside and where the provider is licensed at the time of the visit
Payment for a visit does not guarantee that any medication or treatment will be prescribed
Clinical decisions are based solely on medical appropriateness
The Practice is cash-only and does not bill insurance
An optional concierge membership may be offered; participation is not required to receive care
Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
State of residence
Health Information (PHI)
Intake forms and medical history
Symptoms, diagnoses, and treatment notes
Telemedicine visit documentation
Prescriptions and laboratory-related information
Communications
Secure messages or calls via Spruce Health
Secure email communications via Paubox
Administrative inquiries submitted through the website contact form
Technical Information
IP address
Browser or device type
General website usage data
Electronic Medical Record & Patient Portal
All medical records and clinical documentation are maintained in OptiMantra, a HIPAA-compliant electronic medical record (EMR) system.
Patients may access the patient portal:
Through a secure link on the Practice website, or
Directly through OptiMantra’s web or mobile application
The patient portal is the primary method for submitting clinical information, completing intake forms, and communicating with the provider.
Communications & Secure Messaging
Spruce Health is used for HIPAA-compliant secure messaging, calls, and follow-up communication
Paubox is used for HIPAA-compliant encrypted email when PHI is included
Patients are encouraged not to submit medical information through the general website contact form
Website Contact Form
The website includes a general contact form intended for administrative or scheduling inquiries only.
Patients should not submit sensitive medical or health information through this form. Clinical information should be submitted only through the secure patient portal.
Cookies & Website Technologies
The website may use cookies or similar technologies to support basic website functionality or to understand general usage patterns. These technologies do not collect medical information or PHI.
Users may control cookie preferences through their browser settings.
Use & Disclosure of PHI
PHI is used and disclosed only as permitted by law for:
Treatment
Healthcare operations
Legal and regulatory compliance
The Practice does not sell, rent, or disclose PHI for marketing or advertising purposes.
Security Measures
We implement administrative, technical, and physical safeguards to protect information, including:
HIPAA-compliant EMR and communication platforms
Encrypted data transmission
Access limited to authorized personnel only
Patient Rights
Patients have rights under HIPAA, including the right to:
Access their medical records
Request corrections
Request confidential communications
Request restrictions where permitted
Receive an accounting of disclosures
File a privacy complaint without retaliation
Contact Information
For privacy questions or concerns:
Lighthouse EverLucent Health
Email: mallory.jones@lighthouseeverlucenthealth.com
Phone: 812-625-2280
